Frequently Asked Questions
Free shipping only applies to all coffee orders of $17.49 USD or more, excluding taxes. Free shipping applies to domestic US mailing addresses only. Offer does not apply to international shipping, merchandise or coffee gift boxes.
All domestic orders are sent via the USPS Priority Mail. Wholesale orders (9 lbs or more) are shipped via UPS ground.INTERNATIONAL SHIPPING.
Only available upon request. Send us an email for international shipping rates to your country. International shipping rates will be quoted based on the international shipping address and using USPS international rates. We do not offer any international shipping through other carries at this time.HOW LONG DOES IT TAKE ORDERS TO SHIP?
Orders are roasted to order, then shipped 3 to 5 business days after order being placed. Shipping is via USPS Priority Mail. Please add at least 3 business days for USPS transit time.
Holiday Rush Shipping (November - December) - Please allow 7-10 business days
Wholesale orders (9 lbs or more) are shipped via UPS ground.
International shipping times vary by country. Please expect orders to take more than 15 days.DECAF COFFEE
Our decaf coffee is decaffeinated using the Swiss Water® Process. This is a clean decaffeinating method which uses 100% green coffee extract and carbon to filter the caffeine out. This method ensures only caffeine is removed to keep the original quality of the beans intact.GRIND OPTIONS EXPLAINED
Whole Bean - whole bean coffee tends to be more flavorful, fresh, and aromatic. For the best coffee experience, you should buy your beans whole and grind them yourself right before brewing.
Medium is what you typically see when you buy ground coffee from the grocery store. The pieces are small and this grind is best used for pour-over and drip coffees.
Fine, Espresso is the smallest grind we offer. This grind is used mostly for espresso machines and moka pots.HOW TO STORE COFFEE BEANS TO EXTEND ITS SHELF LIFE?
Coffee does degrade over time and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.HOW LONG DOES COFFEE LAST?
Dried coffee, if stored properly, can last for months and even years.
This table below represents the shelf life of coffee:
HOW TO TELL IF COFFEE IS BAD?
The best way to tell if it has gone bad is to use your sense of smell. If coffee has gone bad, the pleasant aroma will be gone and with it much of the taste. Using this coffee will not harm you, but will just not have much flavor if the smell is gone. It may also lose its deep dark color and appear a lighter brown.
HAVE ADDITIONAL QUESTIONS?Feel free fill out our contact form here and send us your questions.